Mystery Shop - Pinetown
Authored by Supertech Group
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Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
15 mins • 1 pt
What is the main purpose of Mystery Shopping?
To evaluate our product knowledge.
A tool to check if we are adhering to BMW retail standards.
To test us on electric vehicles.
All of these.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What information should you get when receiving a telephonic enquiry?
Customer name and contact details.
Reason for the enquiry.
Arrange an appointment.
All of these.
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What topics should you discuss on consultation?
Budget, Financing, vehicle requirements, competitor interest and when they need the new car.
My BMW App, usage of vehicle, vehicle features, deal offers, charging of EV's
Trade in value, Negative equity, instalments, limitations of EV's
All of these
4.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the steps that you would need to take with regards to a test drive?
Wait for the customer to ask for a test drive.
Actively offer a test drive.
Vehicle must be clean, fueled or fully charged.
Explain the features prior to a test drive.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you provide a customer with an offer?
Quote them from Focus Pro.
Send them a quote via WhatsApp.
Register a BMW account and email the quote to them from the system.
Write the quote down and hand it to the customer.
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What additional information do you need to communicate to the customer when making an offer?
Insurance Options.
Connected Drive.
Finance options.
All of these.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When following up, how would you communicate with the customer?
Email.
Text or WhatsApp.
Telephonically.
Use the contact method preferred by the customer.
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