Day 2

The customer service is a series of activities designed to enhance the level Of Customer Satisfaction after purchase only.

• True

• False

A series of activities designed to enhance the level Of Customer satisfaction before, during, and after a purchase

• True

• False

Internal Customer Refer to individuals within the organization that rely on the

products, services, or information provided by other

individuals within the same organization.

• True

• False

A customer is a person next in line who receives your output, almost anyone you interact with is a customer.

• True

• False

External Customer Refer to the people outside the organization who benefit

from the organization’s products and services.

• True

• False

External Customer Examples (quality team . marketing team , sales team , ....... )

• True

• False

External customers want to feel valued and to trust you are providing the quality service based on their needs and wants.

• True

• False

What do our customer need ?

you can select more than answer

• Product Quality

• Service Quality

• Best

  Price

• High price

Customer-centricity is a business strategy that's based on putting your customer first and at the core of your business in order to provide a positive experience and build long-term relationships

• True

• False

You can not gain any communication or build a long-term relationship with your customer, without studying him by understanding his culture, his business needs and values.

• True

• False