Day 2
Quiz
•
Other
•
Professional Development
•
Practice Problem
•
Easy
Yousra Mahmoud
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The customer service is a series of activities designed to enhance the level Of Customer Satisfaction after purchase only.
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A series of activities designed to enhance the level Of Customer satisfaction before, during, and after a purchase
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Internal Customer Refer to individuals within the organization that rely on the
products, services, or information provided by other
individuals within the same organization.
True
False
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A customer is a person next in line who receives your output, almost anyone you interact with is a customer.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
External Customer Refer to the people outside the organization who benefit
from the organization’s products and services.
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
External Customer Examples (quality team . marketing team , sales team , ....... )
True
False
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
External customers want to feel valued and to trust you are providing the quality service based on their needs and wants.
True
False
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