511 Topic 3 Practice

What is the definition of conflict in a clinical setting?

• A breakdown in trust and communication between health professionals and patients

• A disagreement over opposite opinions

• A matter or situation that is considered harmful or unpleasant

• A clash with someone or something

What are the main sources of conflict in healthcare?

• Interpersonal relationships, information, interests, organizational structures and role, values and beliefs

• Disagreements over a relative's care, seeing a loved one in pain or declining health, conflicting messages from staff

• Communication breakdown, disagreements over treatment, parents 'micro-managing', unrealistic demands and/or expectations

• Engaging in dialogue, engaging in coaching, identifying potential conflicts, education and training

What is the purpose of conflict management styles?

• To dominate and assert one's own interests

• To oblige and accommodate the needs of others

• To avoid conflict altogether

• To find a compromise and integrate different perspectives

What is the benefit of engaging in dialogue to manage conflict in healthcare?

• It prevents the root of the problem from being properly addressed and resolved

• It minimizes escalating conflict by educating health workers

• It helps identify potential conflicts and transform them into opportunities for growth

• It addresses conflict and conflict management behavior to create a healthy work environment

What is the purpose of education and training in conflict management for health workers?

• To empower health workers to resolve conflict early and influence the work environment

• To avoid conflict and maintain a peaceful work environment

• To dominate and assert one's own interests in conflict situations

• To minimize escalating conflict by educating health workers

What is the definition of Electronic Health Records (EHRs)?

• Digital records of a patient's medical history, treatments, and test results

• Remote healthcare services using video and audio technology

• Secure channels for healthcare professionals to communicate

• Systems that enable sharing of patient information between healthcare organizations

What is the purpose of Telemedicine?

• To provide secure messaging and email communication for healthcare professionals

• To enable sharing of patient information between healthcare organizations

• To remotely deliver healthcare services using video and audio technology

• To track and monitor health-related data through mobile applications

What is the benefit of Secure Messaging and Email in healthcare communication?

• Fast communication, document sharing, and HIPAA compliance

• Centralized patient data, improved accuracy, and accessibility

• Coordinated care, reduced errors, and enhanced patient outcomes

• Empowers patients and enhances engagement

What is the purpose of Health Information Exchanges (HIEs)?

• To provide remote healthcare services using video and audio technology

• To enable sharing of patient information between healthcare organizations

• To track and monitor health-related data through mobile applications

• To share secure messages and emails between healthcare professionals

What is the definition of Patient Portals?

• Digital records of a patient's medical history, treatments, and test results

• Online platforms for patients to access their medical records and communicate with providers

• Real-time video meetings for remote collaboration

• Mobile applications for health-related purposes