GOM- 22

Improper claim prevention in respect of pilfered baggage will be dealt with more effectively if a damage report has been accurately completed by the receiving station and forwarded to the baggage claim department

• True

• False

Past experience shows that the majority of fraudulent claims originate from relatively few stations.

• True

• False

Pilferage involves the theft of passenger's bag and all of its contents.

• True

• False

Which of the following points is a MAIN cause of pilferage?

• Under-packed baggage

• Over-packed baggage

• Brightly coloured, small baggage

• Mid-sized, black baggage

On his last trip with your airline, a passenger had a negative experience with pilferage. Several expensive items were removed from his bag. On this trip he asks the personnel at the check-in counter what measures he can take to reduce pilferage. What should the personnel tell him?

• Pilferage prevention is the duty of the airline alone.

• Pilferage is a very rare event and he should not worry, the likelihood of this happening to a passenger twice is very small.

• He should make sure his bag is not over packed, contains minimal valuable and has a government lock.

• He should make sure his bag is a bright colour, is very full, and has a government lock.

What is the FIRST step in reporting pilferage?

• A PIR must be filled out

• A PIN must be filled out

• The police should be called

• A message should be sent to the carriers who participated in the passenger's itinerary