Product Quiz 3

1.       Which digital platform does Vodafone Ghana use to manage customer accounts and bills?

• Vodafone Business

• TOBi

• My Vodafone App

• USSD

1.       Vodafone self-service portal is the same as

• My Vodafone App

• My Vodafone Web

• Support Portal

• All of the above

1.       Which of the following is not a Scrum activity?

• Sprint Planning

• Sprint Agile Training

• Sprint Review

• Sprint Retrospective

1.       Which of the following is a key feature of Vodafone Ghana’s My Vodafone App?

• Mobile Banking Services

• Bill Payment for ECG

• Management of Customer's Services & Account

• Social Media Integration

Choose the best answer.

Automation allows you to simply the following:

• Repetitive Tasks

• Mundane Tasks

• Voluminous Tasks

• All the above

1.       What does Vodafone Cash primarily offer to its users?

• High-speed internet connectivity

• Digital Payment Solutions

• Mobile Banking Services

• Mobile Device Insurance

1.       Payment cannot be made on self-service without login.

• False

• True

1.       TOBi will hand you over to a customer experience agent if need be?

• True

• False

• I don't know

1.       What is Vodafone Ghana's official website for accessing services and information online?

• Vodafone Cash Web

• My Vodafone App Web

• The Corporate Website

• My Vodafone Web

1.       Which method of working is encouraged to boost collaboration, adaptability, and creative output?

• Scrum Activities

• Using the Digital Platforms

• Sprint Planning

• Agile Way of Working