Introduction to Correspondence

What is 'netiquette'?

• A. The proper ways of using the internet

• B. The skill of writing in an online environment

• C. The awareness of the long-term impact of online writing

• D. All of the above

What is correspondence writing?

• A. A written exchange of messages between two parties

• B. A formal way of communication in a professional context

• C. A way to express ideas and build relationships

• D. All of the above

Which language functions can be used in a real-world scenario of correspondence writing?

• A. Making requests

• B. Giving information

• C. Making complaints

• D. All of the above

Which phrase can be used to make a request?

• A. Would it be possible for you...?

• B. I am really sorry to hear that but I feel unsatisfied...

• C. I would like to lodge a complaint about...

• D. Thank you for the offer/invitation

Which phrase can be used to make a complaint?

• A. I would like to formally invite you...

• B. I am writing to express my dissatisfaction regarding to...

• C. I hope you can consider this request...

• D. I would like to file a formal complaint about...

Which phrase can be used to invite someone?

• A. I am writing to formally invite you...

• B. I would like to lodge a complaint about...

• C. I would humbly request for your kind assistance...

• D. I hope you can consider this request...

Why is it important to convey professionalism and respect in online writing?

• A. To avoid public embarrassment

• B. To maintain a good reputation

• C. To show respect to the intended audience

• D. All of the above

Which greeting can be used in a professional email?

• A. Dear Sir/Madam

• B. I hope you are doing well

• C. To whom it may concern

• D. All of the above

Which phrase can be used to describe a situation in correspondence writing?

• A. I am writing to provide an overview of the situation regarding to...

• B. I would like to advise you on...

• C. This is due to...

• D. From my perspective...

Which phrase can be used to give reasons in correspondence writing?

• A. I would like to advise you on...

• B. The idea behind this situation...

• C. From my perspective...

• D. I would like to elaborate more about...