Chapter 7 & 8 Test

Managerial roles are grouped into three main categories: interpersonal, decisional, and ________.

• A) directive

• B) instructional

• C) operational

• D) informational

• E) differential

(n) ________ is a tool that provides quick-read summaries of vital performance variables.

• A) executive dashboard

• B) business plan

• C) benchmark

• D) budget plan

• E) managerial pyramid

Developing strategies, establishing goals and objectives for the organization, and translating those strategies and goals into action plans is part of the ________ function of management.

• A) leading

• B) organizing

• C) intermediating

• D) motivating

• E) planning

In order to be effective, a business goal should be ________.

• broadly defined

• measurable

• unlimited in duration

• loosely defined

• substantially high

"Do what's right, respect others, care for customers, and perform with excellence." This is likely to be an organization's ________ statement.

• A) vision

• B) operational

• C) tactical

• D) values

• E) mission

Predicting when events will occur and their impact on the organization should be done through ________.

• A) goal setting

• B) action plans

• C) tactical plans

• D) forecasting

• E) objective setting

What are positive internal factors that contribute to a company's success?

• strengths

• vision

• opportunities

• skills

• unique traits

How do the roles of top managers differ from middle managers?

• A) The amount of time allowed for decisions.

• B) The magnitude of the decisions being made.

• C) The ability to hire and fire employees.

• D) Their representation of the company to stakeholders.

• E) Their ability to translate strategic goals into action.

What type of leader uses his or her position to control the decision-making process in the organization?

• A) democratic

• B) empathetic

• C) emotional

• D) cognitive

• E) autocratic

________ is the most important and pervasive interpersonal skill that managers use.

• A) Communication

• B) Evaluation

• C) Analytics

• D) Negotiation

• E) Computer literacy