Hotel Service English Conversation

How would you greet a guest when they enter the hotel?

• Welcome to our hotel!

• Goodbye, have a nice day!

• Hello, how can I help you?

• Sorry, we are fully booked.

Tags

CCSS.L.1.6

CCSS.L.3.6

What phrases can you use to ask for a room reservation?

• Can I make a room reservation?

• Can I reserve a room?

• Can I book a room?

• Can I request a room reservation?

Tags

CCSS.L.1.6

CCSS.L.3.6

How would you order room service in English?

• Send an email to the hotel's room service department with your order.

• Order through the hotel's website or mobile app.

• Call the hotel's front desk or room service number and place your order over the phone.

• Visit the hotel's front desk and place your order in person.

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4

What are some common hotel amenities that guests may ask for?

• complimentary snacks, business center, airport shuttle, valet parking

• free parking, spa, concierge service, pet-friendly rooms

• on-site restaurant, gift shop, conference rooms, 24-hour front desk

• free Wi-Fi, complimentary breakfast, room service, fitness center, swimming pool, parking, and laundry service

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4

What documents do guests need to provide during check-in?

• Valid identification document

• Credit card

• Driver's license

• Passport

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4

How would you ask a guest if they need any assistance with their luggage?

• Would you like me to carry your bags?

• Can I help you with your luggage?

• Do you need any help with your bags?

• Can I assist you with your luggage?

Tags

CCSS.L.1.6

CCSS.L.3.6

What phrases can you use to confirm a room reservation?

• Can you please confirm my room reservation?

• Can you please change my room reservation?

• Can you please cancel my room reservation?

• Can you please book a room for me?

Tags

CCSS.L.1.6

CCSS.L.3.6

How would you ask a guest if they enjoyed their stay?

• Did you enjoy your stay?

• Did you have a good time?

• Was your stay enjoyable?

• Did you find your stay satisfactory?

Tags

CCSS.L.1.6

CCSS.L.3.6

What phrases can you use to request additional towels or toiletries?

• Could I please have some extra towels/toiletries? Is it possible to get more towels/toiletries? I would like some additional towels/toiletries, please.

• Can I get some extra towels/toiletries? Can you bring me more towels/toiletries? May I have some additional towels/toiletries?

Tags

CCSS.L.1.6

CCSS.L.3.6

What is the process for checking out of a hotel?

• The process for checking out of a hotel involves settling any outstanding bills, returning the room key, informing the front desk, and collecting a receipt.

• The process for checking out of a hotel involves keeping the room key and not settling any outstanding bills.

• The process for checking out of a hotel involves paying for the room in advance and not collecting a receipt.

• The process for checking out of a hotel involves leaving the room key in the room and not informing the front desk.

Tags

CCSS.RI.3.10

CCSS.RI.4.10

CCSS.RI.5.10

CCSS.RI.6.4

CCSS.RI.7.4