QUALIFIER - The Leela Premier League (LPL)

How you Speak to your best friend is Natural Example of Rapport Building?

• Yes
• No

If you have good rapport what can you develop with your clients?

• Fear
• Dishonesty
• Irresponsibility
• Trust

What is part of Advanced Rapport Building?

• Chugli
• Negative Talks
• Laughter - be the Joke
• All of the above

Pitch will give you sale, Rapport with give you Loyal customer

• True
• False

Fiddling with papers or pen is ___________________ type of Displacement Activity

• Open
• External
• Closed
• Internal

If your client is nodding their head and leaning forward while speaking, it means

• They are interested in what you are saying
• They are trying to interrupt you while speaking
• They are getting late and want to leave
• They do not agree with you

Mirroring is a technique where

• You look at yourself in the mirror and practice
• You match the body language & posture of the other person
• You try to make fun of the other person by copying them
• You attach mirror work embroidery

If your client is looking here and there with hands folded, it means

• They are waiting for someone
• They are looking outside the door
• They are thinking about what you said
• They are defensive and not convinced by your offer