JEDS Station Exam

Transactions made by the customer from the following platforms:

Jollibee Website

Jollibee Mobile App

Jollibee Hotline

• Direct Delivery

• Direct Order

• Aggregator Delivery

• JEDS

Refers to the business channel where order is directly delivered to the customer’s location

• JEDS

• Direct Order

• Aggregator Delivery

• Delivery Transaction

System where orders are processed through a common facility (call center) and are subsequently forwarded to the stores

• One Number Delivery System (ONDS)

• Jollibee Express Delivery Service (JEDS)

• Tillster

• National Key Accounts Group (NKAG)

Defined as the number of JEDS transactions delivered within the delivery serving time divided by the total number of JEDS transactions

• One Number Delivery System (ONDS)

• Retail Trade Area (RTA)

• Choose Your Delivery Store (CYDS)

• DST Hitrate

Refers to an online service wherein third-party aggregator riders are used by the store to deliver JEDS orders to customers

• Ironman

• Tillster

• Aggregator

• Rider on Demand

Use this reason when holding a product in Tillster if there is no available stock at the Commissary and store cannot borrow from other stores.

• MAO - Maximum Allowable Order (Commy Issue)

• SO - Stock Out at Store

• SO - Stock Out at Commy

• Phased Out

Transaction that is received from the Food Panda tablet and is delivered by Food Panda Rider

• Panda Go

• Lead Gen

• End-to-End

• Preferred Merchant

Transaction that is received by the call center and is delivered by a Grab Food rider

• Rapidoo

• Lead Gen

• Grab Express

• Preferred Merchant

JEDS Cashier shall ensure to call and inform the customer of the following scenarios:

• Any unavailable product or request

• Clarification in address details

• Order amount is P4,000 to P5,500

• Order will be delivered by Rider on Demand

This is an example of foodpanda Order Slip.

What will you write on the Order ID portion of the Delivery Advisory Slip?

• 4737

• p8oy

• 4pxw

• FP 4737