11.8 A letter of complaint

What is the problem with Laura's hairdryer?

• It no longer works properly

• It is making a strange noise

• It is overheating

• It is not under guarantee

How long has Laura had the hairdryer?

• One month

• Two months

• Three months

• Four months

What does Laura want the company to do?

• Replace the hairdryer

• Repair the hairdryer

• Refund her money

• Ignore her complaint

What does Laura think the problem with the hairdryer might be?

• It is making a strange noise

• It is overheating

• It is not under guarantee

• It is not working properly

How long does the hairdryer work before it cuts out?

• Less than one minute

• One minute

• Five minutes

• Ten minutes

What does Laura think might be causing the hairdryer to cut out?

• Overheating

• Strange noise

• Lack of power

• Faulty wiring

What does Laura want to do with the hairdryer?

• Throw it away

• Sell it

• Repair it herself

• Send it for replacement or repair