Post Test Program Training to Trainee Oktober 2023
Authored by Theresia Sinaga
Business
Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Rumusan senyum yg benar
7-2-7-2
7-7-2-2
2-2-7-7
2-7-2-7
2.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Mengapa Service itu Penting ?
Penting Untuk diri Sendiri
Penting Untuk Meningkatkan Bisnis Bank
Sebagai Faktor Pembeda
Semua jawaban benar
3.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Pelayanan Prima harus di P
Pikirkan
Pelajari
Praktekan
Penuhi
4.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Paradigma Service yang baik
Self Centric
Personal Centric
Customer Centric
Bisnis Centric
5.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Pelayanan Prima harus di J…
Jalankan
Jiwai
Jauhi
Jelaskan
6.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
4 Pillar layanan Prima , kecuali
Progress Excellence
People Excellence
Product Excellence
Premises Excellence
7.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Yg tidak ada di kepocall
Objeknya : SPV , CSSO / BSO , Security , Cust Care
Verifikasi Data Nasabah
Dilakukan saat ada product baru
penilaian tata cara penerimaan telepon dan product knowledge
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