CHHS DECA Diagnostic Exam

What effect do some environmental laws have on businesses?

• Control exterior landscapes

• Require more employees

• Increase operating costs

• Limit equipment purchases

Which of the following is an example of how a business uses sales forecasts:

• To plan purchases

• To organize inventory

• To manage staff

• To control trends

To handle customer complaints effectively, the first thing that employees should do is

• take the customers' problems personally.

• state the business's policies to prevent misunderstandings.

• give the customers what they want to make them happy.

• listen to the customers to understand their concerns.

Analyzing data with Simpson's Paradox in mind can help account for

• unconsidered variables or dimensions.

• inconsistencies in data generation.

• human error.

• incorrect assumptions.

Your company delivers ice cream to its customers. Other businesses in the area do not offer this service. This is an example of a

• product's use

• unique feature

• product's durability.

• business's style.

Communicating the core values of products is an effective way to

• reinforce a business's image.

• explain the price structure.

• analyze the sales operation.

• create a distribution channel.

The development of cars and airplanes fueled the growth of the hospitality and tourism industry because these forms of transportation provided the general public with increased

• sensitivity.

• mobility.

• creativity.

• stability.

Which of the following is a primary factor that helps a business determine when it should place another order for a regularly stocked item

• Profit margin

• Reorder point

• Buyer's preferences

• . Accounts receivable

Which of the following is a technique used in a persuasive letter to gain the readers' attention and encourage them to read the rest of the message:

• Placing the call to action in the last paragraph

• Including a link to the business's website

• Asking a question in the introduction

• Providing statistics in the body of the letter

What should you ask yourself before you perform any activity at work?

• "How long can I postpone doing this activity?"

• “What will I get in return for doing this work?”

• “Would my parents approve of this behavior?”

• “Is what I'm about to do in line with protocol?”