Mystery Shopper 2

Is it compulsory to create a BMW ID for a Mystery Shopper?

• Yes

• No

• Only if you are checking a vehicle out.

When conducting a needs analysis which questions should you ask.

• When are you planning to purchase?

• What competitor cars are you interested in?

• Budget & Financing needs?

• All of these.

What information should you gather in terms of usage of an EV?

• Average driving distance daily?

• Living/Parking situation regarding charging?

• Do they have 2 or 3 phase at their property?

When on a test drive which features should you point out?

• One pedal driving on an EV?

• My BMW App?

• Driving assistance features.

• You should introduce the features prior to a test drive.

What systems can you use to provide a written quote?

• Focus Pro

• BMW DSP

• Eazy Quote

What EV related technical information should you discuss during consultation?

• Battery capacity.

• Charging options.

• Range.

• All of these.

When preparing for a test drive , what should you do?

• Make sure the car is cleaned an 100% charged.

• Book the test drive on DSP.

• Plan a route with a public charging station.

• All of these.

When discussing the BMW/MINI APP, which topics should you highlight.

• Remote services.

• Telematics and online service provider.

• Online tracking.

• Vehicle software updates.

How long should you take to send a courtesy email/message after consultation?

• Within 2 hours.

• Within 24 hours.

• Within 4 Hours.

What are the advantages of DC charging?

• It is cheaper than AC.

• Faster charging as compared to AC.

• There is no benefit of DC vs AC charging.