Mystery Shopper 2

Mystery Shopper 2

Professional Development

10 Qs

quiz-placeholder

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Mystery Shopper 2

Mystery Shopper 2

Assessment

Quiz

Professional Development

Professional Development

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Supertech Group

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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Is it compulsory to create a BMW ID for a Mystery Shopper?

Yes

No

Only if you are checking a vehicle out.

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When conducting a needs analysis which questions should you ask.

When are you planning to purchase?

What competitor cars are you interested in?

Budget & Financing needs?

All of these.

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What information should you gather in terms of usage of an EV?

Average driving distance daily?

Living/Parking situation regarding charging?

Do they have 2 or 3 phase at their property?

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When on a test drive which features should you point out?

One pedal driving on an EV?

My BMW App?

Driving assistance features.

You should introduce the features prior to a test drive.

5.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

What systems can you use to provide a written quote?

Focus Pro

BMW DSP

Eazy Quote

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What EV related technical information should you discuss during consultation?

Battery capacity.

Charging options.

Range.

All of these.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When preparing for a test drive , what should you do?

Make sure the car is cleaned an 100% charged.

Book the test drive on DSP.

Plan a route with a public charging station.

All of these.

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