Quality Standards and Regulatory Bodies

Which of the following is NOT a type of Quality Assurance activity?

• Audits and inspections

• Peer reviews

• Testing

• Benchmarking

Which of the following is NOT a purpose of quality standards?

• Meeting customer expectations

• Complying with relevant laws and regulations

• Identify product features for the test market

• Improving processes and procedures

What do quality standards ensure for products, services, or processes?

• They are the cheapest in the market.

• They meet customer/user expectations.

• They involve minimal innovation.

• They have the highest profit margin.

Which organization is known for its globally recognized management framework, supporting organizations in managing change and improving performance?

• ISO

• EFQM

• BSI

• Ofsted

The ISO standards are internationally agreed standards by experts. What do they describe?

• The best way of doing something in business areas.

• The latest social trends.

• A stamp of approval used only in the European countries

• Employee motivation and development

What does ISO 27001 pertain to?

• Information Security Management

• Environmental Management

• Health & Safety Management

• Quality Management

Which power does a regulatory authority have that requires an organization to cease related activities until issues have been resolved?

• Prohibition notice

• Suspension

• Closure

• Fine

What is the main reason for carrying out routine inspections by regulatory bodies?

• To make sure that organisations are meeting their sales target

• To promote non-compliance with standards

• To ensure organizations are being compliant and following regulations

• To disrupt the daily operations of organizations

How often can inspections be conducted by regulatory bodies?

• Only once in an organization's lifetime

• Daily

• Depends on the regulatory body and its requirements

• Once in five years

What could be a consequence of an organization being regulatory non-compliant?

• Increased customer satisfaction

• Job promotions for employees

• Operational, financial, and reputational risks

• A sudden increase in revenue