Communication Unit Test

What are the most common ways we communicate?

• Spoken Word

• Written Word

• Body Language

• All of them

What is communication?

• The transmission of an idea or feeling

• The process of recognizing, understanding, and interpreting messages

• The coordination of effective patient care

• The interaction with an audience

What is the difference between hearing and listening?

• Hearing is a physical process, while listening is a mental process

• Hearing is a passive process, while listening is an active process

• Hearing is a natural process, while listening is a learned process

• All of them

What are the components of communication?

• Verbal Communication

• Vocal Communication

• Non-verbal Communication

• All of them

What are the features of effective communication?

• Active Listening

• Eye Contact

• Posture

• All of them

What are some barriers to communication?

• Noise

• Inappropriate medium

• Assumptions/Misconceptions

• All of them

What are the levels of communication?

• Intrapersonal

• Interpersonal

• Small Group

• All of them

What is the purpose of communication in healthcare?

• To coordinate effective patient care

• To establish a trusting, caring relationship with patients

• To share information about patient's response to treatment

• All of them

What are some barriers to communication in healthcare?

• Heavily medicated patients

• Patients with hearing or visual impairments

• Language barriers

• All of them

What are some examples of communication styles?

• Assertive

• Passive

• Aggressive

• All of them