Operations Management - Chapter 2

Which of this process is not Deming Chain Reaction?

• Improve Quality

• Increase Cost

• Improve Productivity

• Stay in Business

Answer explanation

One of the Deming Chain Reaction is decreasing cost not increasing cost.

Action in one part of the system will have effects in the other parts. In other words, this can also be called as ...

• Isolation
• Unintended consequences

• Reaction

• Planning

What are the two types of variation?

• Indirect Cause

• Common Cause

• Direct Cause

• Special Cause

Understanding the difference between theory and experience prevents shallow change. This is also known as "Theory of ..."

Which of this is not Juran's Quality Trilogy

• Quality Planning

• Quality Control

• Qualitative Research

• Quality Improvement

TRUE or FALSE

Crosby Philosophy stated that "Quality is Free"

• True

• False

"The outcomes and effects in achieving the purposes given in the item" is the definition of ...

• Deployment

• Result

• Approach

• Evaluation

TRUE or FALSE

Malcolm Baldrige, former U.S. Secretary of Commerce, helps provide guidance for other American companies.

• TRUE

• FALSE

Quality system standards adopted by the International Organization for Standardization in 1987; revised in 1994 and 2000 with minor updates in other years, is also know as ...

• ISO 9000 : 2000

• Six Sigma

• Baldrige Program

• Theory of Knowledge

TRUE or FALSE

The culture of services is usually more scientific and service employees typically thinks more in terms of processes, measurements, and data.

• TRUE

• FALSE