Innovative Product Design - Eatsa

According to Scott Drummond, customers mostly want fast and accurate service.

• TRUE

• FALSE

Customers choose meals that are already prepared.

• FALSE

• TRUE

The reporter waits about three minutes for his lunch to arrive.

• FALSE

• TRUE

The customer in the leather jacket says he has 30–45 minutes for lunch.

• TRUE

• FALSE

The customer in the red tie feels happy that he didn't have to speak to anyone.

• TRUE

• FALSE

In general, restaurants are using more technology and fewer workers. 

• TRUE

• FALSE

According to Scott Drummond, though his restaurant doesn't have cashiers, it does offer workers other jobs.

• FALSE

• TRUE

According to Mike Peng, there are a lot of restaurants exactly like Eatsa in Japan.

• TRUE

• FALSE

Eatsa is using technological ... innovation to ... the cafeteria business.

• innovation - disrupt

• innovation - interact

• innovation - customise

• innovation - swipe

Eatsa customers don't ... with staff, but instead use a more ... approach to ordering food.

• swipe - automated

• customise - automated

• interact - automated

• interact - magical