Within how many ring should you answer the call?
Telephone & Email Etiquittes

Quiz
•
Other
•
Professional Development
•
Hard
karolyn Grisilda
Used 1+ times
FREE Resource
8 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
10
2
3
8
2.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Open & close call with
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Identify the Triggers
I Dont Know
Let me find out
Policy
Happy to help
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what are the Structure of Email
Address
Subject
Attachments
Closing
Signature
Address
Subject
Attachments
Body of the message
Closing
Address
Body of the message
Closing
Signature
Address
Subject
Attachments
Body of the message
Closing
Signature
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Can BCC be used in all the emails ?
Yes
No
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
what phrase will you use while putting speaker on hold ?
Hold the line for 30sec
Please be on hols while i gather details it will take 30 seconds ,please be on line
can you hold for 3mins
all of the above
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
when answering, address the caller by identifying yourself and _______ in your initial greetings
company
department
both
none of the above
8.
FILL IN THE BLANK QUESTION
1 min • 1 pt
what phrase will you use while ending the call ?
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