Telephone & Email Etiquittes

Within how many ring should you answer the call?

• 10

• 2

• 3

• 8

Open & close call with 

Identify the Triggers

• I Dont Know

• Let me find out

• Policy

• Happy to help

what are the Structure of Email

• • Address​

  • Subject​

  • Attachments​

    Closing​

  • Signature ​

• • Address​

  • Subject​

  • Attachments​

  • Body of the message​

  • Closing​

• • Address​

  • Body of the message​

  • Closing​

  • Signature ​

• • Address​

  • Subject​

  • Attachments​

  • Body of the message​

  • Closing​

  • Signature ​

Can BCC be used in all the emails ?

• Yes

• No

what phrase will you use while putting speaker on hold ?

• Hold the line for 30sec

• Please be on hols while i gather details it will take 30 seconds ,please be on line

• can you hold for 3mins

• all of the above

when answering, address the caller by identifying yourself and _______ in your initial greetings

• company

• department

• both

• none of the above

what phrase will you use while ending the call ?