Telephone &  Email  Etiquittes

Telephone & Email Etiquittes

Professional Development

8 Qs

quiz-placeholder

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Telephone &  Email  Etiquittes

Telephone & Email Etiquittes

Assessment

Quiz

Other

Professional Development

Hard

Created by

karolyn Grisilda

Used 1+ times

FREE Resource

8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Within how many ring should you answer the call?

10

2

3

8

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Open & close call with 

3.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Identify the Triggers

I Dont Know

Let me find out

Policy

Happy to help

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

what are the Structure of Email

  • Address​

  • Subject​

  • Attachments​

    Closing​

  • Signature ​

  • Address​

  • Subject​

  • Attachments​

  • Body of the message​

  • Closing​

  • Address​

  • Body of the message​

  • Closing​

  • Signature ​

  • Address​

  • Subject​

  • Attachments​

  • Body of the message​

  • Closing​

  • Signature ​

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Can BCC be used in all the emails ?

Yes

No

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

what phrase will you use while putting speaker on hold ?

Hold the line for 30sec

Please be on hols while i gather details it will take 30 seconds ,please be on line

can you hold for 3mins

all of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

when answering, address the caller by identifying yourself and _______ in your initial greetings

company

department

both

none of the above

8.

FILL IN THE BLANK QUESTION

1 min • 1 pt

what phrase will you use while ending the call ?