Closing a Sale and Completing Transactions Quiz

What is the purpose of closing a sale?

• To provide information about special circumstances

• To complete the transaction and get the customer on their way

• To make change for cash sales

• To evaluate customer service

Which type of closing statement asks the customer to choose between two options?

• Trial Close

• Assumptive Close

• Direct Close

• Alternative Choice Close

What should you do to keep the line moving during a transaction?

• Engage in small talk with the customer

• Keep the customer's bills visible until giving them change

• Argue with a customer who claims they are owed more change

• Call a supervisor immediately if unsure about a situation

What is the role of a credit card's chip?

• To provide additional security against fraud

• To display the cardholder's name

• To show the card's expiration date

• To indicate the card's credit limit

Which type of payment uses Near Field Communication (NFC) to initiate secure, contactless payments?

• Credit card

• Debit card

• Mobile payment

• Paper receipt

Why should you always offer a receipt to customers?

• To provide a possible return option

• To track expenses

• To remind them of their server's name at a restaurant

• All of the above

What should you do if a customer begins to argue about the change they are owed?

• Remain calm and call a supervisor immediately

• Engage in an argument with the customer

• Give the customer more change to avoid conflict

• Hide the customer's bills until they leave

What is the purpose of a debit card?

• To access lines of credit extended by the issuer

• To authenticate the sale amount with a PIN

• To initiate secure, contactless payments

• To be required on the back to be valid

What should you do if you are unsure about a situation during a transaction?

• Engage in small talk with the customer

• Keep the customer's bills visible until giving them change

• Argue with a customer who claims they are owed more change

• Call a supervisor immediately

What is the purpose of a credit card?

• To access lines of credit extended by the issuer

• To authenticate the sale amount with a PIN

• To initiate secure, contactless payments

• To be required on the back to be valid