Chapter 3: Hotel and Rooms Division Operation

There are 5 rooms division in the hotel.

• TRUE

• FALSE

Choose the FALSE statement about function of a hotel.

• Lodging accommodation

• Revenue Center

• Cost Center

• Loss to the owner

General Manager overseeing and coordinating operations.

• FALSE

• TRUE

Choose a FALSE statement about qualities of successful managers.

• People skills

• Attention to detail

• Patience

• Show favoritism

.............................. consists of General Manager, Director of HR, Director of F&B, Director of Room Division, Director of S&M, Director of Engineering and Director of Accounting.

• Board of Director

• Rector

• Executive Committee

DND stands for ....................

• Occupied and Clean

• Do Not Dirty

• Do Not Disturb

• Do not Bring Foods

Property Management Systems (PMS) are computer-based applications that are used for ........................ Choose THREE

• Reservation Management

• Rooms Management

• Guest Account Management

• Restaurant Management

Largest department in terms of people.

• Sales and Marketing

• Front Office

• Housekeeping

• Engineering