A@A1-2

What is one external driver that directs an organization’s strategy, goals, and needs when establishing measures for evaluating its business?

• Technology

• Economics

• Shareholder

• Financial

A talent development (TD) professional notices that several participants in a training session are unmotivated to complete an activity. Instead, the participants are discussing an upcoming business retreat. What would be the most effective way for the TD professional to increase the participants’ motivation to learn?

• Create an alternate activity that was not included in the original design.

• Engage the participants in a direct conversation.

• Remind the participants of the training guidelines.

• Remind the participants of the benefits they will receive from the training.

Recently hired operators of a complex machine at a manufacturing plant are making errors. The machine, though critical to operations, is likely to be replaced soon. Which action would be best for the talent development professional to take to improve the operators’ performance?

• Develop a simulation of machine operations.

• Create a job aid.

• Design an online training module.

• Host a classroom session.

Which level of Bloom’s taxonomy includes problem-solving techniques, manipulating, designing, and experimenting?

• Application

• Analysis

• Synthesis

• Comprehension

Which of these is a benefit of e-learning delivery?

• It offers consistent learning for geographically dispersed audiences.

• It reaches a small audience.

• Everyone has access to the technology.

• It is appropriate for all learning styles.