Customer Service

Which of the following is the result of incredible customer service?

• Zero complain

• Customer loyalty

• Quality compliance

• Product development

What is our customer service objective?

• Get the information across via multi-platform and multi channels

• Winning with our people

• Strive to provide excellent customer service experience to increase satisfaction

• Become a market share in Asia Pacific

What is the main difference between Customer Service and Customer Experience?

• Customer service solve customer complains, customer experience handle customer order

• Customer service is more administrative, customer experience is more interactive

• Customer service means loyalty, customer experience means royalty

• Customer service is more towards on reactive mode, customer experience is on proactive mode

How do we improvise customer complaint management?

• Conduct thorough feedback survey to customer

• Handle and respond to complaint like a pro

• Send gift and thank you card

• Send the complaint to related department

Who are the best recruiters for other customer?

• Recruitment executive

• Key customers

• Customer service

• Shared services