ULTA QUIZ 2

Payment cannot be made with cash, checks, or debit only cards when...

• shopping on ulta.com

• shopping in-store

• 
  shopping via Store 2 Door

• Shopping via Paypal

This platform houses information for Guest Service Specialists and enables them to complete guest specific tasks related to:

• 1. Reviewing an online order for a guest

• 2. Accessing a guest's previous order history and details

• 3. Perform reships and refunds for the guest

• 4. Process returns for the guest 

The first screen after logging into ATG will be the ___ screen. This screen will allow you to search the guest’s profile created by the guest on ulta.com. 

• Order Search

• Product Search

• Customer Search

Tracking status in ATG can be found under ________ information. 

The order was successfully submitted and is in the process of being fulfilled by our warehouse. What Order Status in ATG is this?

• Processing

• SAP Processing

• Pending Order Settlement

The order has been submitted by the guest, but is being held by our Fraud Decision software. Orders can remain in ___ status for up to 24 hours. What Order Status in ATG is this?

• ATG Settlement Failed

• Hold Review

• SAP Error

The order is in the process of being put together to be shipped. What Order Status in ATG is this?

• Voided Order

• Anonymous Archived

• Being Fulfilled

Do not refund orders that have been successfully delivered, if we have obtained a POD and/or have not obtained approval to do so.

• TRUE

• FALSE

What item is NOT eligible for reshipment?

• Damaged Item

• Order Not Received

• 
  Missing Sample/GWP

• Lost Order

If a guest reaches out in regards to the status of their package and the status is "Returned to Sender", we will process this as a RETURN, not a refund.

• TRUE

• FALSE