Hospitality Industry Standard Operating Procedures Quiz
Quiz
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Other
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University
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Practice Problem
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Medium
Ramdani Setyariski
Used 2+ times
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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the recommended time for watering plants in the garden?
Early morning
Midnight
Afternoon
Evening
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should housekeeping staff do if they find a spill in the restaurant?
Leave it for the next shift
Inform the supervisor
Clean it according to standard procedure
Ignore it
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the responsibility of the pool attendant?
Handling guest check-ins
Serving food and drinks to guests
Managing hotel reservations
Maintaining cleanliness of the pool area
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the purpose of the lobby management SOP?
To handle room service requests
To manage hotel finances
To maintain cleanliness and comfort in the lobby area
To organize staff schedules
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the task of the order taker in the hotel lounge?
Managing hotel security
Handling guest complaints
Updating room status and occupancy information
Serving food and beverages to guests
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be done when receiving a phone call from a guest in the hotel?
Transfer the call to another department
Ask the guest to call back later
Hang up immediately
Offer assistance and follow up on the request
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the responsibility of the room meeting cleaning staff?
Handling hotel reservations
Serving refreshments to meeting attendees
Sweeping and mopping the meeting room
Setting up audio-visual equipment
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