1) _____ can be defined as a set of activities directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.

• E) Divestment
• A) Economics
• B) Job de-skilling
• C) Management
• D) Self-dealing

2) Which of the following helps make the management process efficient?
A) Increasing overhead production costs
B) Using resources in a cost-effective manner
C) Making management decisions independently of the organization's external environment
D) Using the majority of resources for sales promotion activities
E) Using micromanagement techniques

• A
• C
• D
• E
• B

3) A management process is considered to be effective when:
A) overhead production costs are increased.
B) the right decisions are made and implemented.
C) decisions are made independently of the organization's external environment.
D) the same amount of resources are allocated to all the functions of the organization.
E) the organization is highly centralized.

• A
• C
• D
• E
• B

4) One of the titles found in the group of middle managers is _____.
A) director
B) vice president
C) supervisor
D) office manager
E) plant manager

• A
• C
• D
• E
• B

5) Which of the following statements is true about top managers?
A) They are the largest group of managers in most organizations.
B) They officially represent their organization to the external environment.
C) They primarily oversee the day-to-day operations of an organization.
D) They supervise and coordinate the activities of first-line managers.
E) They supervise and coordinate the activities of operating employees.

• A
• C
• D
• E
• B

6) Which of the following is the role of top managers in an organization?
A) Overseeing day-to-day operations
B) Performing routine administrative tasks
C) Implementing plans of first-line managers
D) Creating organizational goals and overall strategy
E) Coordinating the work of first-line managers

• A
• C
• D
• E
• B

7) _____ make decisions about activities such as investing in research and development (R&D) and entering or abandoning various markets.
A) Division heads
B) Limited partners
C) First-line managers
D) Middle managers
E) Top managers

• A
• C
• D
• E
• B

8) A common middle-management title is:
A) chief executive officer.
B) division head.
C) supervisor.
D) office manager.
E) coordinator.

• A
• C
• D
• E
• B

9) _____ are probably the largest group of managers in most organizations, and are primarily responsible for implementing the policies and plans of an organization.
A) Middle managers
B) Top managers
C) The members of board of directors
D) First-line managers
E) Floor supervisors

• A
• C
• D
• E
• B

10) First-line managers:
A) are primarily responsible for implementing the policies and plans developed by top managers.
B) make decisions about activities such as acquiring other companies.
C) officially represent their organization to the external environment.
D) create organizational goals.
E) handle administrative duties.

• A
• C
• D
• E
• B