Respond to an enquiry

1. 1. Question: "Can you provide more details about the features of your new product at your shop?"
   (Hint: Thank the client + describe the special features of the product + offer assistance if needed)

2. 2. Question: "What is the pricing structure for your services?"

(Hint: Enquiry on pricing)

3. 3. Question: "Do you have any customer testimonials or case studies demonstrating the success of your product/service?"
   (Hint: Enquiry on testimony/feedback)

4. 4. Question: "I'm experiencing issues with the display of the new phone that I just recently purchased at your store. How can I get technical support?"

5. (Hint: Apologize + offer solutions + assure that the issues can be fixed)

5. 5. Question: "What are the shipping options for your products, and how long does delivery usually take?"

6. (Hint: Describe delivery options and durations + where or how to arrange the shipping options)

6. 6. In an email, a regular customer of yours has decided to make a bulk purchase of stationery for his office. He asked if you could let him purchase at a discounted price. How do you respond to his enquiry?

7. (Hint: Thank the client + offer discount + offer assistance if needed)

7. 7. Your customer found out that the dinnerware that had been shipped to her was broken upon delivery. She insisted that you refund her money back because the damage was beyond repair. How do you respond to her refund enquiry?

8. (Hint: Apologize + acknowledge her frustration + offer refund + offer other solutions (coupon/discount etc.) + offer assistance if needed)

8. 8. A potential client made a general enquiry about your wedding photography service. How do you respond to her enquiry?

9. (Hint: Thank the person + attach the brochure + offer assistance if needed)