A-Level Language: Occupation & Theories

What is the main focus of Michael Nelson's research on business language?

• The role of small talk in maintaining power dynamics
• The semantic fields involved in business language
• The impact of occupational language on cross-cultural communication
• The use of covert power in workplace interactions

What do Drew and Heritage suggest about language use in different occupational groups?

• It should be consistent
• It should be formal
• It should be informal
• It should be varied

What is the difference between positive face and negative face, according to Brown and Levinson's Face Theory?

• Positive face involves forming bonds, while negative face involves maintaining distance
• Positive face involves being authoritative, while negative face involves being submissive
• Positive face involves getting your view across unimpeded, while negative face involves getting on first name terms
• Positive face involves using jargon, while negative face involves using simple language

According to Fairclough, who decides what is considered appropriate in conversation?

• Customers
• People in power
• Employees
• Colleagues

What is the main focus of Brown and Levinson's Face Theory?

• The concept of face in communication
• The role of small talk in maintaining power dynamics
• The use of covert power in workplace interactions
• The impact of occupational language on cross-cultural communication

What is the purpose of covert strategies, according to Janet Holmes?

• To form bonds
• To give orders
• To summarize decisions
• To maintain distance

According to Michael Nelson, what are the semantic fields involved in business language?

• Money, people, and events
• Culture, religion, and art
• Technology, marketing, and sales
• Politics, education, and healthcare

According to John Swales, what is a discourse community?

• A group of people with the same level of education
• A group of people with the same cultural background
• A group of people with the same language
• A group of people with the same goals

What is the term used to describe implicit scripts for interaction with customers?

• Styling
• Scripting
• Role-playing
• Acting

What does Howard Giles' Accommodation Theory suggest?

• We should use jargon to impress customers
• We should use simple language to avoid confusion
• We should adapt our language to help others understand
• We should use language to assert our power