MSG review

How much is the Support fee for setting up a Payment Arrangement on our end?

• 
  $15 plus taxes

• 10

• 
  

  $15

• $10 plus discount

Is the customer still eligible for Jump! if they remove the P360?

• YES

• NO

Rhea wants to trade in her device. What advisements you need to tell her?

• Phone should not have any damage

• Device should be an iPhone only

• Device must be paid off

• Phone must be purchased from AT&T

What is the consequence if a customer fails to fulfill a Payment Arrangement?

• Account Suspension

• 
  Extra Charges

• Legal Action

• No Consequence

Types of payment method that will receive Autopay Discount

• Credit card

• debit card

• T-Mobile money

• bank account

Customer is calling his ex-girlfriend in Oaxaca, what feature does the customer needs?

How to turn on data roaming?

How much does a customer need to pay for restoration fee if he has 7 lines?

• $20 per line

• $60 plus taxes

• $60

• $20 per line plus taxes

On what Account status can a Payment Arrangement be set up?

• 
  Active

• 
  Suspended

• Cancelled

What upgrade option can we give customer who wants to upgrade her phone every 30 days?

• JOD

• Standard upgrade

• upgrade with trade in

• JUMP!