Unit 1 Part 7

U1C4L2:Q9

__________ communication can trigger more inner anger.

• A) Deferential

• B) Assertive

• C) Aggressive

U1C4L2:Q5

Jason gets angry often, even about things that don't matter much. He knows it's a problem, but he doesn't know how to stop it. When you ask him if he's satisfied with himself, he thinks about it, and then he says, "No. I'm not. I'm not satisfied with myself; the way I manage time; and the way I relate to people."

Which strategy for managing anger should you recommend he try?

• A) Relaxation techniques

• B) Changing your thinking

• C) Change orientation

• D) Empathy

U1C4L2:V5

_________ is the degree to which a person uses a communication style or pattern that is indirect and effectual for accurate expression of thought and feeling.

• A) Empathy

• B) Deference

• C) Passive-aggressive behavior

• D) Suppression

U1C4L3:Q11

The last part of an "I" statement ________________________.

• A) states your feeling

• B) states how a behavior affects you

• C) describes a specific behavior

• D) suggests a solution to the conflict

U1C4L3:Q10

Candy says "I'm never going to talk to you. You always lie to me. I won't answer your phone calls.

Maybe I'll see you around next year!" What are the "fighting words?"

• A) never, lie, maybe

• B) never, always,

• C) never, always, won't

• D) never, lie, always

U1C4L3:Q8

It might be best to ignore a conflict if ___________.

• A) it has been going on a long time without resolution

• C) it is with a family member

• B) the person is just trying to make you angry

   

• D) you are the one at fault 

U1C4L3:Q18

The two Winning Colors® types most likely to respond to a friendly, light heart approach are

________.

• A) Planner and Builder

• B) Planner and Relater

   

• C) Builder and Adventurer

• D) Relater and Adventurer 

U1C4L3:Q17

If you are in a conflict with a Builder, your communication approach should NOT _______.

• A) take a light-hearted fun approach

• B) be prepared

• C) be concise and to the point, no small talk

• D) explain directions step-by-step

U1C4L3:Q16

The communication key for a _________ emphasizes freedom of thought.

• A) Builder

• B) Relater

• C) Adventurer

• D) Planner

U1C4L3:Q14

In general, you should not confront someone in a conflict when there are onlookers because _____.

• A) the onlookers might interrupt

• B) the onlookers will take sides

• C) the person may think you are trying to pressure or embarrass him in front of others

• D) the person will bring onlookers into the conflict