Policies and procedures

A definition of a policy is...

• an overview of a business's stance towards a particular issue or concern, to be used in the event of a problem.

• an officially accepted set of rules or ideas about what should be done and how decisions should be made.

• the formal document that must be shared with all stakeholders.

• A step by step list of actions to take to complete a task.

A definition of a procedure is...

• a set of guiding principles and justification for a business making certain decisions.

• the reasons why a business takes certain actions and makes certain decisions.

• always a flowchart with boxes and arrows.

• a series of actions conducted in a certain manner.

Within a policy or procedure, the approval date is...

• the date it was signed off and agreed to be put in to circulation in the organisation.

• the date on which it must be reviewed and reissued to all staff.

• the person who has signed it off and authorised it.

• the date is was drafted and started to be created by senior managers.

Which of the following statements regarding version tracking is true?

• Previous versions can be deleted, only the current version is needed.

• It is used to record previous versions and identify the current version.

• It must be updated with a new version every year.

• It is a senior manager's job to keep a record of previous versions.

In relation to policies and procedures, the word 'scope' means...

• The approval date, who it is approved by and when it is due to be reviewed.

• The overall aims and objectives of the policy.

• What the policy/ procedure intends to achieve.

• What is and isn't included within the policy or procedure.

All policies and procedures must be reviewed...

• only when the law changes.

• annually.

• regularly, depending on the topic.

• at least every 4 years.

Which of the following is not an acceptable reason for having policies and procedures?

• to protect employees and customers

• to guide employees in their decision making.

• to make sure the business isn't accountable for any wrong doings.

• to demonstrate due diligence.

A supplier management policy is about...

• a document that outlines the principles, objectives and procedures for managing supplier risks effectively.

• a set of rules about how delivery of goods are received and checked in, after being delivered by a supplier.

• a list of approved suppliers, as well as those that a business won't work with because of negative historical issues.

• a document that details which organisations the goods a company produces are sold to.

Which of the following is not a reason for ensuring policies are consistent?

• to ensure they follow the organisation's house style and are all presented in a similar fashion.

• to allow different people to follow the policy in the same way and achieve the same results.

• to make sure the policy achieves the objectives it sets out to achieve.

• to make it easier for different audiences/ departments to use the policy in the same way, achieving similar outcomes.

All organisations have the same policies and procedures, with minimal differences between them.

• True

• False