IFMA RICS Strategic FM

What is a DO?

• Delivery Order

• Delivery Option

• Demand Option

• Demand Organisation

What does PPM mean?

• Planning Partnership Medium

• Planned Preventative Maintenance

• Partnership Planning Matrix

• Plant Protection Materials

What is an SLA?

• Service Level Agreement

• Slightly Long Answer

• Sanitation Lifespan Awareness

• Synergetic Licence Agreement

What does this image show?

• This shows how the various activities relate to produce outcomes which must have value for both the customer and the organization being supported

• This shows how activities relate to produce changes which can support customer needs

• This shows how the various people involved in making effective FM decisions

• This looks like a board from Bullseye

• illustrates the iterative process of deriving the FM strategy from the DO strategy

• illustrates the creative process of deriving the FM strategy to create wellbeing

• illustrates the thinking process to provide a workable solution

• illustrates the clear link between customer satisfaction and planning

Which of these is odd one out for Managing Costs in 2.1.4

• Efficiency

• Economy

• Effectiveness

• Enterprise

An example of Hard FM is.

• Water supply

• Catering

• Switchboard

• Cleaning

An example of Soft FM is?

• heating

• Water Supply

• Data and Voice Cablng

• Mailroom and logistics

What does IoE mean?

• Internet of things

• Investment of Economy

• Internet Open Environment

• Internal Options Engineering

Which of the following are not Cost Components of FM Services

• Fixed

• Variable

• Semi Variable

• Semi Fixed

• Capital Investment