CS Weekly meeting Quiz (17th November' 23)

What month this semester saw the MOST # of inquiries (emails and chats combined)?

• August

• September

• October

Our busiest support day was August 25th' 2023 – What was our average CSAT that day (chats and Email combined)?

• 80%

• 87%

• 93%

• 98%

Which of these "ISSUE TYPES" have we seen less of compared to last year?

• QZ issues

• Portal Slowness

• Whiteboard Issues

• All of the above

How many times on a weekly/monthly basis this semester did we dip below our goals for response time, resolution time or CSAT?

• Twice

• Zero times

• Five times

• Thrice

Teachers made up __% of all inquiries this semester so far.

• 70 to 75%

• 75 to 80%

• 60 to 65%

• 80 to 85%

__% of all inquiries were labelled as a "TECH ISSUE" this semester.

• 9%

• 15%

• 17%

• 22%

What was the SLOWEST "First Response Time" we saw on Freshchat this semester?

• 6 seconds

• 8 seconds

• 10 seconds

• 12 seconds

How many escalations were handled this semester so far?

• 200+

• 150+

• 100+

• 250+

About how many pumpkin pies are consumed every Thanksgiving?

• 20 million

• 30 million

• 40 million

• 50 million

President Calvin Coolidge received a live ______ one Thanksgiving as a gift.

• Chicken

• Turkey

• Racoon

• Dove