Workplace Communication Review

What two verbal strategies do presenters use to inform, persuade, or motivate an audience?

• Pronunciation and enunciation

• Pronunciation and eye contact

• Body language and hand gestures

• Body language and tone

Why would a speaker use hand gestures?

• To reduce anxiety

• To make eye contact

• To improve voice quality

• To express or emphasize an idea

When completing the planning phase of the writing process, what should you focus on?

• Drafting and revising

• Outlining and research

• Correcting punctuation and grammar

• Formatting, designing, and proofreading

Which of the following is a good example of when technical writing should be used?

• A scientist writing a report on a recent experiment

• Coworkers emailing one another to meet after work

• Composing a cover letter to attach with your resume

• Drafting a presentation to customers about the benefits of a product

Which is true about informal writing in the workplace?

• Informal writing can be encountered in emails

• Informal writing is used in technical documents

• Informal writing should not happen in the workplace

• Informal writing is used during presentations, reports, and letters

Exchanging information between individuals in any type of professional and business context

• Professional communication

• active listening

• nonverbal cue

• voice quality

The practice of being fully engaged in the communication process by concentrating and participating

• professional communication

• active listening

• nonverbal cue

• voice quality

Communication that does not involve speaking such as hand gestures, nodding, and establishing eye contact

• Verbal communication

• active listening

• nonverbal communication/nonverbal cues

• standard English

The tone and projection of a speaker's voice

• active listening

• nonverbal cue

• voice quality

• standard English

the set of uniform and commonly accepted rules governing spelling, grammar, pronunciation, and vocabulary

• active listening

• professional communication

• nonverbal cue

• standard English