G1 PART 2 OD Total Quality Mgt

What is the primary focus of Total Quality Management (TQM)?

• Employee satisfaction

• Customer satisfaction

• Profit maximization

• Market expansion

Who is considered the Father of Quality management?

• W. Edwards Deming

• Philip Crosby

• Joseph Juran

• Peter Drucker

What are the primary elements of TQM?

• Customer-focused, Process-centered, Strategic approach

• Strategic approach, Continual improvement, Communications

• Employee-focused, Fact-based decision making, Integrated system

• Customer-focused, Total employee involvement, Process-centered

What are the benefits of Total Quality Management?

• Increased costs, Decreased customer satisfaction, Lower employee morale

• Improved customer satisfaction, Enhanced employee morale, Higher productivity

• Decreased customer loyalty, Higher employee turnover, Lower profitability

• Reduced product quality, Limited market share, Inefficient processes

What are the disadvantages of Total Quality Management?

• Decreased customer loyalty, Higher employee turnover, Lower profitability

• Improved customer satisfaction, Enhanced employee morale, Higher productivity

• Increased costs, Decreased customer satisfaction, Lower employee morale

• Reduced product quality, Limited market share, Inefficient processes