Employability Skills Summative Assessment Set-2

Hermione goes to buy groceries from the supermarket while walking past a garment shop, she saw a leather jacket hanging, she liked it very much so she bought it instantly. What type of Customer is she ?

• Loyal Customer

• Need-Based Customer

• Impulsive Customer

• Wandering Customer

Collaborative and Cooperative with Co-Workers, Contribute to the goal... These are an example of____________

• Teamwork

• Responsibility

• Respect

• Time Management

When you are talking to a person directly and you can see him/her, this is called ______________

• Verbal Communication

• Talking

• Face-to-face Communication

• Body Language

Today is Wednesday, Yesterday ___________ Tuesday

• had been

• was

• will be

• be

Today is Sunday, tomorrow __________ Monday

• will be

• will

• shall be

What will you NOT do during the Interview?

• Argue with the Interviewer

• Maintain eye contact

• Give brief answers

• Speak politely

When someone calls you at 20:30 Hrs. then you should greet him/her by saying “Good Night” This Statement is......

• True

• False

BCC stands for............

• Blank Carbon Copy

• Black Carbon Copy

• Blind Carbon Copy

State True or False: “Never interrupt and impose solutions on Customers”

• True

• False

How can you prove that you are a team player ?

• Join in on rumors around work

• Be respectful of the opinions of others

• Miss a day of work because you were hanging out the night before