MGT 310 - Unit 9

The process of receiving and interpreting information is known as

• filtering

• discussion

• collaboration

• perception

• dialogue

Which of the following refers to the process of withholding, ignoring, or distorting information?

• dialogue

• perception

• discussion

• filtering

• noise

Motivating people to change often requires three basic stages. One of these is ______________, or strengthening the new behaviors that support the change.

• moving

• unfreezing

• freezing

• refreezing

• enforcing

During the _____ stage, management realizes that its current practices are no longer appropriate, and the company must break out of its present mold by doing things differently.

• unfreezing

• moving

• refreezing

• molding

• force-field analysis

During the unfreezing stage of the three-stage model to manage resistance against change, management:

• strengthens the new behaviors that support the change

• creates new behaviors that are as rigid as the old ones

• establishes a vision of where the company is heading

• realizes that the past ways of thinking, feeling, and doing things are obsolete

• 
  implements control systems that support the change

Groups at all levels in an organization can do all of these EXCEPT:

• hold change efforts together

• communicate information about the changes

• be part of a guiding coalition

• establish a sense of urgency

• provide the means for enacting new behaviors

_______________ is a method to manage resistance that managers sometimes resort to when they must “lay down the law”.

• 
  Negotiation and rewards

• Punishment and threats

• Manipulation and cooptation

• Education and communication

• Facilitation and support