
MGT 310 - Unit 9
Authored by Lacey Logan
Business
University
Used 4+ times

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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The process of receiving and interpreting information is known as
filtering
discussion
collaboration
perception
dialogue
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following refers to the process of withholding, ignoring, or distorting information?
dialogue
perception
discussion
filtering
noise
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Motivating people to change often requires three basic stages. One of these is ______________, or strengthening the new behaviors that support the change.
moving
unfreezing
freezing
refreezing
enforcing
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During the _____ stage, management realizes that its current practices are no longer appropriate, and the company must break out of its present mold by doing things differently.
unfreezing
moving
refreezing
molding
force-field analysis
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
During the unfreezing stage of the three-stage model to manage resistance against change, management:
strengthens the new behaviors that support the change
creates new behaviors that are as rigid as the old ones
establishes a vision of where the company is heading
realizes that the past ways of thinking, feeling, and doing things are obsolete
implements control systems that support the change
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Groups at all levels in an organization can do all of these EXCEPT:
hold change efforts together
communicate information about the changes
be part of a guiding coalition
establish a sense of urgency
provide the means for enacting new behaviors
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
_______________ is a method to manage resistance that managers sometimes resort to when they must “lay down the law”.
Negotiation and rewards
Punishment and threats
Manipulation and cooptation
Education and communication
Facilitation and support
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