What are the common faults in software troubleshooting?

• Unexpected software behavior

• Hardware malfunction

• Internet connectivity issue

• Power supply failure

Answer explanation

The common fault in software troubleshooting is unexpected software behavior.

Which communication method is used for sending short text messages?

• Email

• VoIP

• Video conference

• SMS

What are the characteristics of a multiuser operating system?

• Can only be used by one user at a time

• Can only run on a single processor

• Can only be customized for a specific user

• Can be used by multiple users simultaneously

What is the purpose of utility software?

• To develop software applications

• To manage databases

• To enhance the performance of the computer

• To create documents and presentations

Which type of software is Microsoft Word an example of?

• Closed source

• Bespoke

• Open source

• Off the shelf

What are the troubleshooting tools used to investigate a software problem?

• Logs, installable tools, baselines, email

• Installable tools, social networking, personal assistants, video conference

• Logs, messaging software, cellular/satellite, instant messaging

• Baselines, email, VoIP, teleconference

What are the characteristics of off the shelf operating systems?

• Can run on multiple processors

• Can be customized for a specific user

• Are ready-made and available for purchase

• Can only be used by one user at a time

What is the purpose of development tools software?

• To create expert systems

• To manage project collaboration

• To manage multimedia files

• To develop software applications

Which type of software is Linux an example of?

• Shareware

• Closed source

• Open source

• Freeware

What are the characteristics of embedded software?

• Can run on multiple processors

• Is designed for a specific hardware platform

• Is ready-made and available for purchase

• Can be customized for a specific user