
MRT Jakarta Service Excellenc-ing
Authored by Asti Setiadi
Other
Professional Development
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7 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 5 pts
CX adalah istilah baru yang sering digunakan berkaitan dengan bagaimana mengembangkan kepuasan pelanggan. CX adalah singkatan dari..
Customer Journey
Customer Xervice
Customer Excitement
Customer Experience
2.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
Tadi dijelaskan oleh Asti bahwa kita harus berubah dari fixed mindset dan pindah ke growth mindset. Di bawah ini yang BUKAN sikap dari growth mindset.
Perlu validasi orang lain dalam segala hal
Menghargai proses
Percaya diri
Ketidaksempurnaan menjadi sebuah kekuatan
3.
MULTIPLE CHOICE QUESTION
10 sec • 5 pts
BENAR atau SALAH, sepeda non lipat. Boleh masuk naik ke Ratangga, di gerbong 3, asalkan penumpang pemiliknya ikut megangin sepedanya sendiri?
BENAR
SALAH
4.
MULTIPLE CHOICE QUESTION
20 sec • 10 pts
MRT Jakarta adalah salah satu transportasi publik di Jakarta. Terdapat beberapa stasiun yang melintasi dari Lebak Bulus hingga Bundaran HI. Apa nama stasiun yang mengkoneksikan dengan KA Bandara?
Blok M
Bendungan Hilir
Dukuh Atas
Bundarahan HI
5.
FILL IN THE BLANK QUESTION
30 sec • 15 pts
Terdapat 6 poin yang dijelaskan oleh mas Yoga, terkait dengan hal penting yang diperhatikan pelanggan. Untuk menjadikan transportasi favoritnya. Masing ingat? Di antaranya adalah : Safety, Kemudahan (Accessibility), Keandalan (Reliability), Biaya (Fares), ................., serta Pengalaman Berkendara (Trip Experience).
6.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Pertanyaan kunci. Poin tinggi.
Bagaimana urutan yang benar?
A. Pertumbuhan Bisnis
B. Memenuhi Ekspektasi Pelanggan
C. Loyalitas dan Merekomendasikan Produk Kepada Orang Lain
D. Mencapai Tingkat Kepuasan Optimal
B - D - A - C
A - B - C - D
B - D - C - A
B - C - D - A
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Di bawah ini yang bukan media pembayaran di MRT Jakarta:
1. STT/MTT
2. Gopay
3. Kartu Bank : e-money, Flazz, BRI
4. NPWP
5. BPJS
6. Kartu Jaklingko
7. MRTJ Apps
2
3,4,5
2, 4, 5
7
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