
Post Test Program Trainee to Training November 2023
Quiz
•
Business
•
Professional Development
•
Practice Problem
•
Easy
Theresia Sinaga
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Dibawah ini alasan mengapa service menjadi salah yang harus ditingkatkan adalah
Tingginya permintaan jasa keuangan
Ekspetasi customer yang semakin tinggi
Semakin sedikitnya nasabah
2.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Memberikan nilai dan pengalaman yang menarik adalah definisi dari..
Good Customer
Product Knowledge
Service Quality
3.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Ada berapa sifat Customer Centric yang ada di Lingkungan Kerja..
3
8
5
4.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Dibawah ini yang bukan termasuk Sikap Customer Centric dalam Lingkungan Kerja adalah
Pendiam dan Kharismatik
Helpful dan Empati
Menghargai dan Tidak Membeda - Bedakan
5.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Berbicara dengan ramah, sopan, tersenyum dan menganggukan kepala adalah contoh dari sikap
Helpful
Responsif
Good Attitude
6.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Berani mengutarakan pendapat dalam diskusi adalah contoh dari sikap
Good Attitude
Responsif
Empati
7.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Dibawah ini manfaat yang dapat kita diberikan dalam perilaku Customer Centric adalah, terkecuali....
Pejabat bank tertentu
Rekan kerja
Nasabah
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