[ID & PH] Product Hangout: Invoice

Merchant asking about Express Checkout, what would be the correct ticket type

• Invoice integration
• Invoice feature
• Invoice customization
• Invoice status

Merchant asking about Express Checkout, what would be the correct reason code?

• Lack of understanding on product integration
• Lack of understanding on product feature
• Lack of understanding on invoice customization
• Lack of understanding on invoice status

Merchant asking about the status of invoice, what would be the possible reason code?

• Lack of understanding on product integration
• Lack of understanding on product feature
• Lack of understanding on invoice customization
• Lack of understanding on invoice status

Merchant asking about facebook pixel, what would be the possible ticket type?

• Invoice integration
• Invoice feature
• Invoice customization
• Invoice status

Merchant asking about facebook pixel, what would be the possible reason code?

• Lack of understanding on analytics
• Lack of understanding on product feature
• Lack of understanding on invoice customization
• Lack of understanding on invoice status

Merchant already activate Cards, but not visible on checkout settings. What would be the correct ticket type?

• Invoice customization
• Invoice feature
• Invoice status
• Incorrect payment option shown

Merchant already activate Cards, but not visible on checkout settings. What would you do?

• Enable it from AD
• Escalate to L2
• Escalate to product team
• Ask them to activate on merchant dashboard

Merchant already activate Cards, but not reflected on checkout settings. What would be correct reason code?

• Lack of understanding on payment settings
• Lack of understanding on invoice customization
• Unsynced invoice settings
• Untick receive payment expired

Merchant already activate QRIS, but not reflected on checkout settings. What would you do?

• Enable it from AD
• Escalate to L2
• Escalate to product team
• Ask them to activate on merchant dashboard

Merchant got invoice callback non-2xx, what would be the correct reason code?

• Lack of understanding on product integration
• Lack of understanding on product feature
• Lack of understanding on notification and callback
• Unsent callback to customer