Globe Postpaid Plans

Customer Grace wants to avail of G plan with Gcash, upon checking on our KMS article 8397922 this is no longer offering effective July 5, 2023. As an agent, what other available G plans will you offer to the customer?

• GPlan SIM-Only All Data

• The Plan and The Plan Plus

• Gplan with device and All New Gplan Plus

Customer Frinces wants to terminate her postpaid GPlan with device. Upon validating the account, you noticed that plan is still within contract. How are you going to compute customer's pretermination fee?

• Pre-Terminations fees = Gadget Penalty Fee + Unpaid Monthly Installment + Admin Fee

• Gadget Penalty Fee = Handset Base Price - Cashout/Total Holding Period (in months) x remaining holding Period (in months)

• Pre-Terminations fees = Gadget Penalty Fee - Cashout/Total Holding Period (in months) x remaining holding Period (in months)

Customers doesn't have any option to get other add-ons, in addition to the built-in inclusions.

• True

• False

Stellvester contacted Globe to inquire about the plans offered by Postpaid. According to Stellvester, he is interested in applying for GPlan with Gcash as his additional line. As a CSR, how will you answer Stellvester's inquiry?

• Inform Stellvester that we are no longer offering the GPlan with Gcash, effective July 5, 2023.

• Advise Stellvester that he can process his application on our Globe website.

• Advise Stellvester to process the application at one of our Globe Store branches.

• Refer Stellvester to Globe One Application

Mr. Ajero is complaining about the admin fee charges on his bill. According to him, he requested the downgrading of his plan from All New GPlan Plus 999 to All New GPlan Plus 599 last August 29, 2023. Mr. Ajero is requesting to adjust the charges on his bill. As a CSR, how will you handle Mr. Ajero's concern?

• Apologize to Mr. Ajero for the inconvenience. Advise that admin fee charges will be automatically adjustment by our system within 1-2 billing period.

• Inform Mr. Ajero that charges are valid for reversal. Conduct verification on the account and proceed on processing the billing adjustment.

• Inform Mr. Ajero that charges are valid. If he requested for downgrading of plan before September 1, charges for admin fee still applies.

True or False: CTB for 24 months for Handset Cashout is applicable to ALL Handsets offered by Globe based on the latest Price Bulletin

• True

• False

Customer availed the GPlan PLUS 999 (All New No Contract) and allocated the unlimited 1 app to Waze. On the 5th month of subscription, the customer requested to change the unlimited 1 app to YouTube. Can the request be granted?

• Yes, since the customer can modify the plan anytime.

• No, since the application can't be changed once chosen.

Unused data from GoBOOST can be converted to Globe Reward points.

• True

• False

Alvin reported that he subscribed to Add-On Unli5g399 since his data allocation is already consumed. However, it's not working and is asking him to subscribe to another promo. If you were to handle this concern, what will you advise the customer?

• Advise the customer to reset his network settings in order to refresh his connection.

• Check if the customer still has a remaining data through the New Frontier tool.

• Educate the customer that in order for the Unli5G add-on to work, these 3 requirements should be met - 5G SIM, 5G-capable device, and should be in a 5G-supported location.

• Advise the customer to subscribe to another promo instead

Customer Ana reported her concern about data conversion to points since she recently purchased All New GPlan PLUS 599. You contacted LS and educated that points conversion is eligible only for what plan?

• Educate her that promo was exclusive to GPlan PLUS 599-2499 from Aug. 1-Oct. 31, 2022 ONLY.

• Educate her that promo was exclusive to GPlan PLUS 799-2499 from Aug. 10-Oct. 31, 2023, ONLY.

• Educate her that promo was exclusive to GPlan PLUS 799-2499 from Aug. 10-Oct. 31, 2022 ONLY.