RISK MANAGEMENT
Authored by Recel Sarmiento
Other
Professional Development
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28 questions
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1.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What are the 6 general type of risk:
___________
___________
___________
___________
___________
___________
(a)
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of Risk?
• Customer dissatisfaction / complaint
• Loss of trust (low retention)
• Legal risk (DTI complaints)
Reputational
Financial
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of Risk?
• Opportunity loss / lost sales
• Low customer engagement
• Waste of time, energy, and resources
Reputational
Financial
4.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
If you have an appointment with your customer, face-to-face, arrive at the meeting place (a) minutes earlier
5.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
ETSC stands for
(a)
6.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
Commonly referred to as “bird dog” or a third-party salesperson not officially
employed by any Toyota authorized dealer referring potential customers in
consideration of a certain commission.
(a)
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
How to identify a "bird dog"?
Purchasing a vehicle on behalf of another individual or account
Submitting IDs and documents of another individual or account
Requesting to change customer name on VSI and registration documents
Vehicle is not released to registered owner
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