Operation Management - Chapter 7 & 8

Which one from these factor does not affect work organization

• Customer Influence

• Company Size

• Financial Stability

• Family of an employee

FILL IN THE BLANK!

Activities that develop functional product specifications is called ... processes

A concept modeling the entirety of a company's activities that go into delivering value to a customer is called ...

• Customer Value Chain

• Process mapping

• Managing Quality

• Framework

Choose the value(s) that reflects a high performance culture

• Respect

• Communication

• Individualistic

• Corruption

TRUE or FALSE

Value-creation processes is the most important thing on “running the business”

• TRUE

• FALSE

TRUE or FALSE

An Organization with an "Agile" style will try its best to make the workflow more complex

• TRUE

• FALSE

Which of these are the type(s) of work design approaches

• Job enlargement

• Job rotation

• Job enrichment

• Job seeking

FILL IN THE BLANK!

"Expand jobs to include several tasks rather than one single, low-level task" is the definition of job ...

Which of this is not the type of team(s)

• Natural work teams

• Micro teams

• Leadership Teams

• Project teams

Self-managed teams are also known as

• Self-directed teams

• Manual work groups

• Singular teams

• Indirect work groups