Sales Home services sales - Mags

What is the reason for having an excess and no excess option?

• Higher monthly rate

• Lower monthly rate

• No excess fee

• No call out fee

If the customer has a loss of heating due to a failure with the central heating system, could the customer claim if there was a breakdown of their external thermostat?

• No

• Not sure

• Maybe

• Yes

What is the exclusion period to not claim?

• 30 days

• 14 days

• 7 days

• 60 days

What is the max age we will replace a boiler?

• 12 years

• 10 years

• 8 years

• 15 years

On the annual boiler service, the engineer will do a visual check of the boiler, will they do a visual check of the hot water cylinder too?

• Yes

• No

What do we consider Accidental Damage?

• Gradual damage

• Sudden damage

• Intentional damage

• Predictable damage

If the customer replaces their boiler, do they need to let us know and why?

• No, we will automatically cover the new one

• No, it's not necessary

• Yes, but it doesn't matter

• Yes, as we may not cover the new one

If the customer's external drain is damaged by extreme weather, would we cover that on the complete plan?

• Not sure

• Yes

• No

• Maybe

What is the most we will pay for a drain/waste pipe claim?

• £1000

• £1500

• £2000

• £2500

How much is the admin fee if the customer is cancelling the policy after the cooling off period?

• £30

• £25

• £20

• £35