Office Administration - Communication (channels, flow, barriers)

Written communication deals with:

• spoken words

• sign language

• visible words

• printed matter

An informal face-to-face channel of communication is known as:

• teleconference

• conference

• clarification

• conversation

A statement of the results of an investigation is known as:

• a review

• a reference

• a report

• a research

Which of the following should be used to provide evidence of a transaction?

• correspondence

• conversation

• conference

• discussion

which of the following types of communication flow can cause conflict?

• vertical

• horizontal

• diagonal

• lateral

A closed communication climate occurs when communication is:

• suppressed

• ongoing

• expressed

• encouraged

In horizonatal communication information flows from:

• top to bottom

• supervisor to employee

• manager to supervisor

• one level to the same level

When workers express their view on a matter, communication is flowing:

• upward

• downward

• laterally

• diagonally

Which barrier of communication exists if two persons see something in different ways - other that what is meant?

• timing

• perception

• mind-set

• emotion

Language can be a communication barrier when it is:

• not understood by both the sender and recipient

• the language of the country

• not the only way to communicate

• influenced by emotions