Professional Image Part 4

Professional Image Part 4

12th Grade

13 Qs

quiz-placeholder

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Professional Image Part 4

Professional Image Part 4

Assessment

Quiz

Specialty

12th Grade

Easy

Created by

Anne Willford

Used 4+ times

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13 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In a conversation with a customer, it would be best to talk about:

Your company's achievements and awards

customer's beauty needs and how your product or service can meet those needs

Your favorite hobbies and interests
Your personal problems and issues

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

Repeating back to the client in your own words what you think he/she is telling you is called:

Passive listening
Selective listening
Inattentive listening

Reflective listening

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

In handling a client who is dissatisfied with a service, the ultimate goal is to:

Make the client happy

Get him or her out of the salon as quickly as possible

Argue with the client and prove them wrong
Ignore the client's dissatisfaction and hope they forget about it

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

If you need to speak with your manager about an issue or problem, it is recommended that you do what beforehand?

Think of possible solutions

Discuss with colleagues instead
Wait until the last minute

Think of possible excuses

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

The verbal communication also known as the needs assessment is the:

Communication evaluation

Client consultation

Verbal assessment
Assessment of wants

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

To resist being pulled into drama in the workplace, always remain:

by yourself

emotional and reactive
aggressive and confrontational

objective

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Media Image

When communicating with coworkers, what two things should you try to be at the same time?

honest and sensitive

assertive and aggressive

adverse and controversial

oblivious and withdrawn

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