Team Day Fun!

Team Day Fun!

Professional Development

20 Qs

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Assessment

Quiz

Professional Development

Professional Development

Practice Problem

Medium

Created by

Jessica Seegoolam

Used 4+ times

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20 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 7 pts

   Select all the ways to get a save on a call?

RD/RK

Log into App/Portal

Network Complaint

Upload on a call

Coaching

2.

FILL IN THE BLANK QUESTION

1 min • 7 pts

(BLANK) Complaint is the only complaint which counts as a save.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

   When someone is not listed on the account answers the phone how do you handle the call?

Hang up

Proceed with the call anyway

Ask if they would like to be assed to the account

Ask when the member will be available

None of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 7 pts

   When an authorized user answers the phone on behalf of the member how do you notate in SF?

An Acquaintance

Family Member

Who Cares

Member Answered

5.

MULTIPLE CHOICE QUESTION

30 sec • 7 pts

   What is the article number for article titled “Documenting a Final Outreach Call Campaign”?

1393

1042

1396

None of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 7 pts

   Member stated they need assistance with healthy eating habits, what should you do?

Give them instructions on how to eat better

Offer them websites to check out.

Offer to schedule a coaching call

Schedule a callback to have them log onto the app/website

7.

MULTIPLE CHOICE QUESTION

30 sec • 7 pts

   What should the member click when it is their first-time logging onto the app/website?

New Member

Forgot Password

Register Now

First Time User

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