Hotel Housekeeping English Conversation Quiz

What is the main task of hotel housekeeping when cleaning guest rooms?

• Providing transportation services to the guests

• Entertaining the guests with music and games

• Ensure cleanliness, tidiness, and comfort for the guests

• Cooking meals for the guests

What do hotel housekeeping staff do when changing bed linens?

• Replace them with fresh linens

• Spray them with air freshener

• Leave them unchanged

• Fold them neatly

What is one of the responsibilities of hotel housekeeping when stocking toiletries?

• Repairing plumbing

• Managing guest reservations

• Restocking toiletries

• Cooking meals

What do hotel housekeeping staff use when cleaning guest rooms?

• Cooking utensils and pots

• Brooms and dusters

• Cleaning supplies such as vacuum cleaners, mops, and disinfectants

• Gardening tools and equipment

How do hotel housekeeping staff communicate with hotel guests?

• In-person interactions, phone calls, and written notes/messages

• Sending smoke signals

• Telepathic communication

• Using carrier pigeons

What do hotel housekeeping staff do with dirty linens?

• Leave them in the room

• Take them to the laundry room for cleaning

• Put them back on the bed without washing

• Throw them in the trash

What should hotel housekeeping staff do if they run out of cleaning supplies?

• Borrow supplies from another hotel

• Inform their supervisor or manager

• Go home for the day

• Ignore the shortage and continue cleaning

What should hotel housekeeping staff do if a guest requests extra toiletries?

• Charge the guest for the extra toiletries

• Tell the guest they cannot have extra toiletries

• Ignore the guest's request

• Provide the guest with the requested extra toiletries.

What should hotel housekeeping staff do if a guest asks for a room change?

• Tell the guest that it's not possible to change rooms

• Inform the front desk or manager for further assistance

• Ask the guest to wait until the next day for a room change

• Ignore the request and continue cleaning the room

What is the most important aspect of communication with hotel guests for housekeeping staff?

• Understanding the guest's needs and preferences

• Speed of cleaning the room

• Speaking a different language than the guest

• Ignoring the guest's requests