TEST -Troubleshooting Quiz based on TestOut IT Fund, 3.6 and 4.7
Authored by Sean Carchidi
Computers
12th Grade
Used 1+ times
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28 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the first step in troubleshooting?
Identify the problem
Research
Establish a theory
Test the theory
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the fourth step in troubleshooting?
Identify the problem
Research
Establish a theory
Test the theory
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the second step in troubleshooting?
Identify the problem
Research
Establish a theory
Test the theory
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the third step in troubleshooting?
Identify the problem
Research
Establish a theory
Test the theory
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the fifth step in troubleshooting?
Establish a plan of action
Implement a solution or escalate
Verify full system functionality
Document findings
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the 6th step in troubleshooting?
Establish a plan of action
Implement a solution or escalate
Verify full system functionality
Document findings
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the 7th step in troubleshooting?
Establish a plan of action
Implement a solution or escalate
Verify full system functionality
Document findings
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